Addressing Business Owners’ IT Service Concerns: Techn22’s Solution

Techn22 IT Service

Information Technology (IT) plays a pivotal role in business, and reliance on IT services has surged. It’s therefore imperative for businesses to have a reliable and competent IT provider to ensure smooth and efficient operations.

However, are your IT services keeping you up at night? Is your team complaining about sluggish IT systems? Are IT issues taking too long to resolve? Are you concerned about the security of your business against cyber-attacks? The answers to these critical questions determine the health and efficiency of any businesses IT infrastructure.

Techn22, a leading Managed Service Provider, recently conducted a survey targeting business owners and managers, aiming to unveil the IT concerns that keep them awake at night. In this article, we discuss the survey findings, analyse the results, and explore how Techn22 can be the answer to these pressing concerns.

Survey Results: What’s Keeping Business Owners Up at Night?

The survey presented four key areas of concern for businesses regarding their IT providers:

  1. Responsiveness and Communication – How quick are IT providers to respond and resolve IT issues? How effective are they at communicating with the business and its team?
  2. Scalability and Agility – Are IT providers evolving their services to match the business’s growth? Can they swiftly adapt to changing business needs?
  3. Security and Data Privacy – Are IT providers proactive in identifying and mitigating security risks? Is the business’s sensitive data secure and protected?
  4. Expertise and Problem Solving – Do IT providers possess the necessary expertise to manage the business’s IT needs? Are they solution-oriented when problems arise?

The survey revealed that the most significant concerns among respondents were Responsiveness and Communication and Security and Data Privacy, each accounting for 33% of the responses. Expertise and Problem Solving followed at 20%, while Scalability and Agility came in at 13%.


Analysing the Findings

  • Responsiveness and Communication (33%)

The most significant concern expressed by survey participants revolves around responsiveness and communication. Downtime due to IT issues can be costly for businesses, both in terms of productivity and customer satisfaction. Business owners and managers need IT service providers who can swiftly address problems and maintain clear lines of communication throughout the resolution process.

  • Scalability and Agility (13%)

While a smaller percentage of respondents expressed concerns about scalability and agility, this issue should not be underestimated. Businesses evolve, and so do their IT needs. An IT provider that fails to keep pace with your growth can hinder progress and limit your potential. It’s crucial to have a partner who can adapt and scale your IT services accordingly.

  • Security and Data Privacy (33%)

As cyber threats continue to evolve and become more sophisticated, it’s no surprise that security and data privacy are top of mind for many business leaders. With a staggering 33% of survey respondents sharing this concern, it’s evident that safeguarding sensitive information and proactively addressing security risks are paramount. Your IT service provider should serve as a bulwark against cyberattacks and data breaches.

  • Expertise and Problem Solving (20%)

Finally, expertise and problem-solving capabilities round out the survey results. Businesses need IT partners with the right knowledge and skills to tackle complex challenges head-on. A solutions-driven approach is essential, as it ensures that IT problems are not merely patched but permanently resolved, preventing recurring issues.

Commenting on the findings, Gareth Dalton, Managing Director of Techn22, says: “I firmly believe that technology should be an enabler, not a source of worry. Our mission is to empower businesses with innovative IT solutions, providing the peace of mind you deserve.”

Techn22: Your Solution to IT Headaches

Dave West, Technical Director of Techn22 also comments:

“I’m pleased to see that the survey findings resonate with the core values we uphold at Techn22. Responsiveness, security, scalability, and expertise have always been at the heart of our approach to serving businesses. We understand that the concerns expressed by business owners and managers are not just challenges but opportunities for improvement.

“Our team is dedicated to addressing these concerns head-on. We take pride in our swift responsiveness, effective communication, and commitment to resolving IT issues promptly. We recognise the ever-changing nature of business and technology, which is why we prioritise scalability and agility in our services.

“Security and data privacy are non-negotiable for us, and we continually invest in staying ahead of cyber threats.

“Lastly, our expertise and problem-solving skills are honed to provide lasting solutions, ensuring that your IT infrastructure supports your business’s growth and success.”

If you’re considering switching IT providers, choosing the right IT service provider is crucial. Find out where to begin and how to achieve a seamless migration of your IT system by downloading our free step-by-step guide.

At Techn22, we’re here to provide the support, advanced technologies, and improved security your business needs. With our comprehensive range of services, you can address your IT concerns and ensure that your business operates smoothly, securely, and efficiently. Don’t let IT worries keep you up at night; get in touch to discuss how Techn22 can help you and your business.

Blog Author:
Picture of Gareth Dalton

Gareth Dalton

Gareth’s career spans more than 20 years in the Accountancy sector, establishing himself as an accomplished IT Director with strong commercial and financial acumen and a consistent track record in delivering best in class business-critical technology solutions for clients. Skill-set includes IT operations management, full lifecycle project management, strategy and policy development, continuous improvement strategy, change project delivery, budget management, cross-functional team leadership, and coaching and mentoring. As Managing Director, Gareth forges trusted relationships and engages with key stakeholders, vendors, clients, colleagues, and senior executives to achieve organisational and project objectives.

Blog Author:

Other Recent Posts

Follow Our Socials